Privacy Policy
Answered ("Answered," "we," "us," or "our") provides an AI-powered call-answering service to business clients ("Client," "you," when referring to the business that engages our service) and, in the course of that service, interacts with the Client's customers and callers ("Callers"). This Privacy Policy explains how we collect, use, and protect information in connection with our website and our call-answering service.
1. Information We Collect
We collect the following categories of information:
- Contact information you provide when requesting a demo or contacting us, such as your name, business name, email address, and phone number.
- Call content, including audio recordings, transcripts, and metadata (such as call time and duration) generated when our AI answers calls on behalf of a Client.
- Business information a Client provides to configure their AI agent, such as business hours, pricing, services offered, and frequently asked questions.
- Basic website usage data, such as pages visited, generated automatically when you browse our site.
2. Call Recording and AI Processing
Our service answers phone calls using an AI voice agent. To do this, calls may be recorded, transcribed, and processed by third-party speech-to-text, language model, and text-to-speech providers in order to generate a response in real time.
Clients are solely responsible for ensuring their use of our service complies with applicable call recording and consent laws in their jurisdiction, including informing Callers that a call may be recorded or handled by an automated system, where required by law. We provide configuration options to help Clients meet these obligations but do not independently verify compliance.
3. How We Use Information
- To operate, maintain, and improve our call-answering service
- To respond to demo requests and communicate with prospective and current Clients
- To generate accurate, context-aware responses to Callers on a Client's behalf
- To detect, prevent, and address fraud, abuse, or security issues
4. Third-Party Service Providers
We rely on third-party providers to deliver our service, including telephony/carrier providers (to connect and route calls), AI model providers (to transcribe audio, generate responses, and synthesize speech), and hosting providers (to store data securely). These providers process data on our behalf and are contractually restricted from using it for any other purpose.
5. Data Retention
We retain call recordings, transcripts, and related data for as long as reasonably necessary to provide the service, support a Client's business operations, and comply with legal obligations, after which it is deleted or anonymized. Clients may request earlier deletion of their data by contacting us.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make such a request, contact us using the details below.
8. Children's Privacy
Our service is intended for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
10. Contact Us
Questions about this Privacy Policy can be sent to WeAnsweredForYou@gmail.com.