Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website and AI call-answering service provided by Answered ("Answered," "we," "us," or "our"). By using our website or service, you agree to these Terms. If you do not agree, do not use our website or service.
1. Description of Service
Answered provides an AI-powered voice agent that answers phone calls on behalf of a business client ("Client"), responds to caller questions, and may schedule appointments or collect information, based on configuration provided by the Client.
2. Eligibility
Our service is intended for use by businesses and individuals who are at least 18 years old and have the authority to enter into a binding agreement on behalf of a business.
3. Client Responsibilities
As a Client, you are responsible for:
- Providing accurate information about your business for the AI agent to use when answering calls
- Ensuring your use of the service complies with all applicable laws, including call recording consent laws, telemarketing laws, and data protection laws in your jurisdiction
- Informing your customers and callers, where required by law, that calls may be answered or recorded by an automated system
- Reviewing AI-generated responses and configurations for accuracy before relying on them in your business
4. Fees and Payment
Demos are provided free of charge. Pricing for ongoing service is provided individually by a representative and will be set out in a separate order confirmation or agreement before any charges apply. We reserve the right to change our pricing with reasonable notice to active Clients.
5. Disclaimer of Warranties
The service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the AI agent will accurately understand or respond to every caller, that the service will be uninterrupted or error-free, or that it will prevent all missed calls or lost business. You are solely responsible for monitoring the service's performance for your business.
6. Limitation of Liability
To the fullest extent permitted by law, Answered and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the service, even if advised of the possibility of such damages. Our total liability for any claim arising from the service shall not exceed the amount you paid us in the three (3) months preceding the claim.
7. Indemnification
You agree to indemnify and hold Answered harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any law or third-party right, including laws related to call recording and consumer protection.
8. Intellectual Property
All content, software, and technology used to provide the service are owned by Answered or its licensors. These Terms do not grant you any ownership rights in the service itself.
9. Termination
We may suspend or terminate access to the service at any time for conduct that violates these Terms or is otherwise harmful to our business or other users. You may stop using the service at any time.
10. Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of law principles, unless otherwise required by applicable law.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.
12. Contact Us
Questions about these Terms can be sent to WeAnsweredForYou@gmail.com.